This Refund Policy applies exclusively to Desklet OS software subscriptions sold by Desklet Robotics. Payments are processed by Paddle, our Merchant of Record. Physical goods are not sold through Paddle and are not covered by this policy.
1. Subscription billing
Desklet OS is offered as a recurring monthly subscription. Current plan prices and features are listed on our Pricing page. By subscribing, you authorize recurring monthly charges until you cancel.
2. Free trials & promotions
If we offer a free trial or promotional pricing, the terms will be disclosed at signup. Unless you cancel before the trial ends, you may be charged automatically when the trial converts to a paid plan.
3. Cancellations
You may cancel your subscription at any time by:
- Using the billing or account settings in Desklet OS, or
- Emailing hello@desklet.ai from your account email address.
Cancellation stops future renewals. You will typically retain access until the end of your current paid billing period unless otherwise stated at checkout.
4. Refund eligibility
Because the Service includes immediate access to digital software and cloud features, purchases are generally non-refundable once a billing period has started, except where required by law or as described below.
We may issue a refund or credit at our discretion when:
- You were charged in error or duplicated.
- A technical issue on our side prevented meaningful use of the Service.
- Mandatory consumer protection laws in your jurisdiction require a refund.
5. Plan downgrades
Downgrading from Intermediate or Advanced to a lower tier may require contacting support at hello@desklet.ai. Downgrades typically take effect at the next billing cycle. Partial refunds for unused time on higher tiers are not guaranteed unless required by law.
6. Chargebacks & disputes
If you believe a charge is incorrect, contact us before initiating a chargeback so we can resolve the issue quickly. Unauthorized chargebacks may result in account suspension while the dispute is investigated.
7. Paddle as Merchant of Record
Paddle handles payment processing, invoicing, and applicable sales tax / VAT on our behalf. Your receipt and tax documentation may list Paddle as the seller of record. Paddle's own buyer terms may also apply to your transaction.
8. Hardware & physical products (not covered)
This policy applies only to Desklet OS digital software subscriptions. It does not apply to robots, devices, kits, accessories, or any other physical goods.
Physical products are sold separately through Desklet Store at store.deskletrobotics.com using a separate checkout and merchant process. Hardware returns, shipping, and refunds follow the policies stated at the point of sale on that storefront — not Paddle or this Refund Policy.
See our Product & Billing Scope page for the full separation between software and hardware billing.
9. How to request a refund
Email hello@desklet.ai with:
- Your account email
- Transaction date and amount
- Reason for the request
We aim to respond within 5 business days. Approved refunds are processed to the original payment method via Paddle and may take 5–10 business days to appear depending on your bank or card issuer.
10. Contact
Desklet Robotics · Lahore, Pakistan
hello@desklet.ai
Related documents: Terms of Service, Privacy Policy, Terms & Policies.